Seller Investigators is a dedicated reimbursement recovery service backed by Carbon6. They have recovered over $100M for sellers with dedicated case managers. The tradeoff is a 25% commission on every dollar recovered. Jarvio includes reimbursement scanning with zero commission, plus everything else.
Start free trial| Feature | Jarvio | Seller Investigators |
|---|---|---|
| Reimbursement scanning | Automated weekly scanning of all FBA report types | Automated scanning plus manual review by dedicated case managers |
| Commission on recovered funds | 0% | 25% |
| Monthly subscription | Yes (includes all capabilities) | No subscription (commission only) |
| Your cost on $5,000 recovered | $0 (included in subscription) | $1,250 |
| Your cost on $10,000 recovered | $0 (included in subscription) | $2,500 |
| Your cost on $25,000 recovered | $0 (included in subscription) | $6,250 |
| Claim categories | Lost, damaged, returns, shipments, fee overcharges | 8 categories with wider coverage including edge cases |
| Claim filing | AI prepares complete documentation. You submit through Seller Support | Done-for-you. Dedicated case managers file and follow up |
| Rejection handling | Agent reviews rejection, prepares revised documentation for resubmission | Case managers follow up on rejections and escalate |
| PPC management | Full bid management through Advertising API | Not offered |
| Listing optimization | AI writes and pushes changes via SP-API | Not offered |
| Competitor monitoring | Real-time alerts on price and listing changes | Not offered |
| Inventory management | Restock alerts with margin analysis | Not offered |
| Review monitoring | Sentiment alerts with drafted responses | Not offered |
| Analytics and reporting | Automated reports to Slack, Sheets, email | Not offered |
| Natural language interface | Chat with AI agent for any Amazon task | Not available |
Seller Investigators, now part of the Carbon6 family of Amazon tools, is very good at one specific thing: recovering Amazon FBA reimbursements. They have dedicated case managers who file claims on your behalf, handle rejections, follow up with additional documentation, and escalate cases through Amazon's resolution process until you are paid.
Their manual review process is a genuine differentiator. While automated scanning catches the obvious discrepancies (lost inventory, clear shipment shortages), human case managers can identify edge cases and ambiguous situations that automated tools might miss. They have built their business around this one workflow and refined it over years of operation.
The tradeoff is straightforward: they take 25% of everything they recover. If they find $20,000 in reimbursements over a year, you are paying $5,000 for that service. For some sellers, particularly those who genuinely do not want to interact with Seller Support at all, that is a fair trade. Our pain point guide on high reimbursement commissions breaks down the full cost analysis.
The real decision comes down to what 25% of your annual recoveries is worth to you. For sellers recovering $5,000 per year, that is $1,250. Not trivial, but manageable. For sellers recovering $25,000 per year, that is $6,250. For sellers recovering $50,000 or more (which larger operations can accumulate), the commission exceeds $12,500 annually.
The actual claim submission process is not complicated. You open a case in Seller Support, select the appropriate category, paste the prepared documentation (transaction IDs, ASINs, dates, quantities, evidence summary), and submit. Each claim takes two to five minutes. Even with 30 claims per month, that is roughly two hours of work for the month.
The question is whether you would rather spend two hours per month submitting claims and keep 100% of recovered money, or pay 25% to have someone else handle those two hours. For most sellers, especially those already spending time in Seller Central for other reasons, the self-submission route makes financial sense.
Jarvio takes a fundamentally different approach. Reimbursement scanning is one of dozens of things the AI agent handles, not the only thing. You ask Jarvio to check your account for reimbursement opportunities. It scans the same FBA reports: inventory adjustments, shipment discrepancies, customer returns, damaged units, and fee overcharges. It cross-references data across reports to find discrepancies.
When it finds recoverable amounts, it prepares complete claim documentation for each case. Transaction IDs, ASINs, dates, quantities, and supporting evidence are compiled into a format ready for Seller Support submission. The agent cannot submit cases directly (that requires the Seller Central web interface), but everything you need to submit is prepared and organised.
The bigger picture is that reimbursement scanning is included alongside PPC optimization through the Advertising API, listing updates through the SP-API, inventory monitoring, competitor tracking, review analysis, and automated reporting. You are not paying for a reimbursement service. You are paying for a complete operational platform that includes reimbursement scanning. Our use case for automated reimbursements walks through the full workflow.
With Jarvio, you keep 100% of recovered money and get a complete operational platform. You give up the fully hands-off experience of Seller Investigators filing and following up on claims for you.
With Seller Investigators, you get completely hands-off reimbursement recovery with dedicated case managers. You give up 25% of every dollar recovered and get no other operational capabilities. You still need separate tools for PPC, inventory, listings, competitors, and reporting.
For sellers who are already paying for three to five Amazon tools plus a reimbursement service, switching to Jarvio can reduce total tool spend while adding capabilities. The Jarvio subscription replaces the reimbursement commission and several other tool subscriptions simultaneously. For sellers evaluating this decision, our comparison of Jarvio vs GETIDA covers the same commission question with a different service.
Start a free Jarvio trial and run your first reimbursement scan. Compare what Jarvio finds against your last Seller Investigators report. If the numbers are close, which they typically are since both scan the same underlying Amazon reports, the question becomes: do you want to keep paying 25%, or keep 100%?
You can run both simultaneously for a comparison period. Seller Investigators does not prevent you from using other tools. Let Jarvio scan for opportunities while Seller Investigators continues filing, and evaluate the detection overlap before making a full switch.
Keep 100% of your reimbursements. Start your free Jarvio trial.
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